Refund policy
At this time we do not offer refunds or exchanges.
We are committed to providing quality products for you to enjoy in your home! We have done our very best to provide you accurate scent descriptions, images, and proper burning instructions to get the most out of your candle.
In the event you are not satisfied with your order, we would greatly appreciate your feedback. Please contact us at support@7TWELVEcandleco.com and let us have the opportunity to make things better.
Damages
Please inspect your order upon arrival and contact us immediately (within 48 hours) of receipt. If the item is damaged during transit, take pictures of the packaging and the unused contents, and send them to support@7TWELVEcandleco.com so that we can evaluate the issue.